We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unworn and unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
To start your return, you can contact us at info@mywoodland.com. Please note that returns should be sent to the following address: Lviv, New Mail, 11th branch (120 Horodotska St.), Stadnyk Volodymyr
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent to us without a prior return request will not be accepted.
You can always contact us with any return question at info@mywoodland.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the product is faulty, damaged, or if you have received the wrong product so that we can assess the problem and correct it.
Exclusions / non-returnable items
Certain types of goods are not eligible for returns, such as perishable goods (such as food, flowers or plants), custom-made goods (such as special orders or personalized goods), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids and gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges.
The fastest way to ensure that you get what you want is to return the item and, once the return is accepted, make a separate purchase for a new item.
European Union 14-day waiting period
Notwithstanding the above, if the product is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason. As stated above, the product must be in the same condition as you received it, unworn and unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
Refunds.
We will notify you as soon as we receive and inspect your return and let you know if a refund has been approved or not. If the refund is approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also take some time to process and send the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@mywoodland.shop
